Digital
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Driving towards the future
One of the biggest projects currently underway in the Road Safety Authority (RSA) is the Integrated Customer Journey (ICJ), focussed…
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Supporting the transformation of health services through digital
Jane Carolan, National Director of Health Business Services discusses transformation, shared business service models and innovation. Outlining the creation of…
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Successes of the .ie Policy Advisory Committee
Since its inaugural meeting in 2015, the .ie Policy Advisory Committee (PAC) has been instrumental in the evolution of the…
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A passport to digital
Fiona Penollar, Director of Passport Services (PPS) Ireland, discusses the digital journey in bringing about process efficiencies and better customer…
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Building the foundations of a digital strategy: How the NHS are saving thousands of lives and millions of pounds
In April 2019 over 300 delegates came together to discuss innovative ways of using GS1 barcode standards at the GS1…
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Efficient justice: towards a digital courts system
Paul Burns, Head of ICT at the Courts Service of Ireland reflects on the small, yet significant measures spearheading digital…
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eInvoicing: digital transformation in action
European Public administrations turn on green light for receiving eInvoices in European Standard. Declan McCormack, eInvoicing Ireland Programme Manager, explains…
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A design-led approach to service transformation
Julianne Coughlan, Service Design Manager at Cork County Council, where service design, customer service and digital transformation are coming together…
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Creating a data ecosystem
At the end of 2018, Ireland published its first ever data strategy for the public service, setting out ambitions to…
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OpenSky to create 80 jobs after €2.5 million investment in expansion
OpenSky, Ireland’s only GovTech transformation specialist which provides process automated solutions to public sector bodies, has invested €2.5 million in…
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