External services delivery
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Case study: HRConnect
In 2007, Capita signed a contract with the Northern Ireland Civil Service (NICS) to provide outsourced HR solutions for its…
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Alternative models of service delivery
SouthWestern’s David Grindle outlines how external service delivery providers can reduce cost and improve quality, while also helping organisations to…
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Openness in outsourcing
UK contractors are facing demands for more transparency after some examples of poor performance. Government departments need to ensure that…
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Private sector partnerships
Ibec’s report on reforming public services calls for the State to consider how services can be provided more efficiently by…
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