When the bottom line really matters
At a time when the Government and public service bodies are under pressure to get the best value, manage budgets and maintain high service levels, Alex Campbell, Sales Director of eircom Business, explains why choosing the right mobile communications partner is more important than ever.
eircom has delivered communication solutions and services to public service bodies for many years and is acutely aware of the challenges they face on a day-to-day basis. Managing costs is crucial and the ability to have a clear picture of expenditure is essential when making purchasing decisions.
Following an extensive programme of investment in our mobile network, eMobile, eircom’s mobile phone service, has been named as an official participant on the Government Framework. eircom is uniquely positioned, in terms of technology and expertise, to provide the level of connectivity expected of government agencies in today’s fast-moving environment.
Alex explains why eMobile is the right choice when government and public service bodies are choosing a communications provider. “eMobile has been a trusted choice in the consumer and SME mobile market since it was launched in 2009 and is a growing mobile operator in the market. We know that value is fundamental to the running of these organisations and we have developed and tailored our unlimited mobile plans to give government agencies the cost control required,” he comments.
“We are keenly aware that each government area has different needs and that is why we can tailor our mobile plans. A dedicated account manager is assigned to each agency and is available to discuss the changing needs of the organisation. Flexibility is a big part of business today both in the private and public sector,” Alex adds. eMobile also has a Business Support centre which is on hand to respond to the needs of the organisations it works with. “We know our customers rely on our service and if they need support we are on hand to provide it 24/7,” says Alex.
Visibility of expenditure is important. For this reason, eMobile has developed a tool that will allow customers to stay on top of spending at all times and it allows the user to drill down to the detail it needs. “This facility allows each government department to generate reports on data customised by site, account or cost centre. The reports can also be tailored to each area’s specific needs from our secure online customer portal,” Alex continues.
Alex also explained that another factor for organisations when choosing a communications provider is the necessity to always be connected or contactable. “The flexibility to check your email and work while on the go is part and parcel of everyday life. The move towards smartphones and tablets has increased the need for a robust network and eircom is investing heavily in its infrastructure.
“The network offers 99 per cent population coverage in Ireland and we will roll out 4G services later this year to ensure our customers will be able to avail of the latest advances in technology. Our nation-wide WiFiHub hotspots give our customers the ability access free WiFi right across the country. That is why we are committed to building Ireland’s largest WiFi network and we are already well underway with over 1,700 WiFiHub hotspots in place in key locations for business such as at Dublin Airport, Irish Rail and Dart stations as well as petrol stations and cafes across the country,” says Alex.
Smartphone usage has increase by
19.9 per cent from 2011 with two out of three companies using smartphones for business. These stats hammer home the need and importance for public service bodies and government agencies to drive efficiencies through transforming ways of working and choosing the right mobile partner to enable this change. We believe eMobile can meet the needs of every organisation, large or small,” Alex remarks.
Alex concludes: “At eircom, we have designed a mobile service that works smarter for government giving our customers the complete benefit of eircom’s expertise and scale. Switching to eMobile is easy and our dedicated account managers are on hand to ensure the process runs smoothly. Our message is simple: moving to eMobile brings simplicity and strength in business.”
eircom in brief
eircom is the leading telecoms operator in Ireland with the most advanced and extensive fixed and mobile network. With over 2 million customers, the company provides a comprehensive range of voice, data and broadband services to the residential, small business, enterprise and government markets.
In addition, eircom Wholesale is the largest wholesale operator in Ireland, providing products and services to more than 28 wholesale customers, across a range of regulated and unregulated markets such as cloud computing, ICT services and solutions and managed security and services. eircom also owns the largest WiFi network in Ireland with over 1,700 hotspots around the country.
For more information on eMobile:
Tel: 1800 303 498
Web: emobile.ie/business
